ceo advice i received early in my career

customer service is not a department
sales is the hardest job in any company
we are all in sales
our job is to educate and inspire
customer focus > competitor focus
always try to add value and be helpful
own it and never point fingers
you are not taller by making others look smaller
show up when it matters most to your customer
earn a seat next to your customer, not across from her
people do business with people they trust, respect and like